Welcome to our FAQ. Here, we aim to provide clarity on the thoughtful journey of acquiring and enjoying our curated publications and goods. We serve a global community of mindful enthusiasts who value craftsmanship, narrative depth, and intentional consumption.
Our Philosophy & Products
What kind of products does Selvedge Outlet offer?
We curate a selection of meaningful objects centered on craftsmanship and narrative. Our core offerings include:
• BOOKS: Specialized volumes on topics such as historical fashion, textile arts, and cultural heritage.
• MAGAZINES: Notably, Selvedge Magazine, which explores themes like ‘Legacy’ through the lens of fabric, art, and making.
• SELVEDGE GOODS: A selection of quality items, such as framed prints, that embody the principles of durability and considered design.
• BOOKS: Specialized volumes on topics such as historical fashion, textile arts, and cultural heritage.
• MAGAZINES: Notably, Selvedge Magazine, which explores themes like ‘Legacy’ through the lens of fabric, art, and making.
• SELVEDGE GOODS: A selection of quality items, such as framed prints, that embody the principles of durability and considered design.
Who is the typical Selvedge Outlet customer?
Our community comprises discerning individuals—collectors, readers, artisans, and enthusiasts—who appreciate the stories behind objects. They are not merely seeking a product but an experience that connects them to heritage craftsmanship and contemporary curiosity. They value transparency, quality, and the deliberate pace of a thoughtful acquisition.
Ordering & Account
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a more seamless experience on future visits—aligning with our goal of building lasting connections.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. These methods are chosen for their security and global accessibility, ensuring a trustworthy transaction for our international community.
Shipping & Delivery
Where do you ship from, and where do you deliver?
All orders begin their journey from our home in Cupertino, California, USA. We ship globally to serve our international community. Please note that delivery to certain remote regions, particularly in Asia and elsewhere, may not be available.
What are my shipping options?
We offer two paths, designed to balance care, accessibility, and speed:
1. Standard Shipping (DHL / FedEx):
A flat fee of $12.95 USD. After a 1-2 day order processing period, your item is dispatched via DHL or FedEx, with delivery typically within 10-15 business days after dispatch.
2. Free Worldwide Shipping (EMS):
Available on orders over $50 USD. This economical and reliable service delivers within 15-25 business days after dispatch. We see this as an invitation to mindful acquisition, making curated finds accessible worldwide.
1. Standard Shipping (DHL / FedEx):
A flat fee of $12.95 USD. After a 1-2 day order processing period, your item is dispatched via DHL or FedEx, with delivery typically within 10-15 business days after dispatch.
2. Free Worldwide Shipping (EMS):
Available on orders over $50 USD. This economical and reliable service delivers within 15-25 business days after dispatch. We see this as an invitation to mindful acquisition, making curated finds accessible worldwide.
All timelines are estimates. Final delivery can be influenced by destination and customs processing, which is part of the item’s unique journey to you.
Why does delivery take this length of time?
Our delivery philosophy is an extension of our mission. We believe the journey to your doorstep is part of the curated experience—a final stitch in the narrative. Unlike instant gratification, we partner with carriers that ensure careful handling. The timelines reflect our commitment to global accessibility and the thoughtful preparation of each item, which we handle as a piece of a larger story.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to monitor its journey.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date you receive your item. This period allows for thoughtful consideration, mirroring the deliberate pace we champion. We trust your discernment, just as we trust the artisans we feature.
How do I initiate a return?
Please contact our dedicated team at [email protected] within the 15-day period. We will guide you through the simple process, which we view as an extension of trust in our relationship with you.
Further Assistance
I have a question not covered here. How can I contact you?
Our team is here to ensure your experience is seamless. For any inquiries regarding your order, shipping, returns, or our curation, please reach out to us at [email protected].
Selvedge Outlet
10202 Vista Dr, Cupertino, US 95014
Serving a Global Community of Enthusiasts.
© 2025 Selvedge Outlet. All Rights Reserved.
10202 Vista Dr, Cupertino, US 95014
Serving a Global Community of Enthusiasts.
© 2025 Selvedge Outlet. All Rights Reserved.
