Returns & Exchanges

At Selvedge Outlet, our relationship with you extends beyond the final stitch of a selvage good or the last page of a curated publication. We understand that the items you choose are reflections of your taste and values. Should an item not meet your expectations, we approach returns and exchanges with the same thoughtfulness and respect that defines our entire curation process.

This policy is designed to be transparent and straightforward, honoring the trust of our discerning global community of collectors, readers, and craftspeople.

Our Return Philosophy

Just as we advocate for mindful consumption, we believe in mindful resolution. Our return process is built on principles of clarity, fairness, and a shared respect for quality and narrative.

The Detailed Process

Step 1: Initiate Your Request

Within the 15-day window, please email our Customer Experience team at [email protected]. To help us serve you efficiently, please use the template below for your initial request.

Step 2: Authorization & Instructions

Within 1-2 business days, we will respond with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our fulfillment center. This step ensures your return is tracked and processed correctly upon arrival.

Step 3: Ship Your Return

Please ship the item(s) securely to the address provided in your instructions. We recommend using a trackable and insured service. The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).

Return Address:
Selvedge Outlet Returns
10202 Vista Dr
Cupertino, CA 95014
USA

Step 4: Inspection & Resolution

Once we receive and inspect your return (typically within 3-5 business days of arrival), we will notify you via email.

• For Refunds: We will process your refund immediately upon approval.
• For Exchanges: We will ship the replacement item as soon as possible. If the desired exchange item is out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

We believe in closing the loop with the same care with which we open it.

• Timing: Once approved, refunds are processed to your original payment method within 5-10 business days.
• Method: The refund will be issued to the original form of payment used during checkout (Visa, MasterCard, JCB, or PayPal).
• Notification: You will receive an email confirmation once the refund has been initiated. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider’s policies.

Original shipping fees are non-refundable for change-of-mind returns.

Non-Returnable Items

In alignment with our commitment to curating meaningful and sometimes intimate collections, certain items are considered final sale to preserve their integrity and narrative value. Based on our curated categories:

Damaged or Defective Items: If any item arrives damaged or defective, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund, including any shipping costs, with our sincere apologies.

International Returns

For our global community outside the United States, the process remains the same. However, please note:

• You are responsible for any return shipping costs, customs duties, or taxes incurred when sending the item back to the US.
• We cannot mark return packages as “gifts” or with a reduced value for customs purposes.
• Refunds will be issued in US Dollars. The amount received in your local currency may vary slightly due to exchange rate fluctuations at the time of the refund.