At Selvedge Outlet, our relationship with you is woven into every transaction. We approach both the delivery of your curated items and the resolution of any concerns with the same thoughtfulness that defines our selection of books, magazines, and selvedge goods. This policy is crafted for clarity and respect, honoring the trust of our global community of collectors, readers, and craftspeople.
Shipping Your Curated Order
We handle each order with care, ensuring your selected items are prepared and dispatched thoughtfully.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipment notification email with tracking details once your order is on its way.
Shipping Methods & Timelines
We offer two primary shipping options to serve our global community:
- Standard Shipping (Fee: $12.95 USD)
We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. - Free Shipping
Available on orders over $50 USD. We ship via EMS. Delivery typically occurs within 15-25 business days after dispatch.
Please note: Shipping to Asia and certain remote regions may be excluded or subject to longer transit times. Delivery estimates are not guaranteed and may vary due to customs processing or carrier delays.
Our Return Philosophy
Core Policy Tenets:
- Timeframe: We accept returns and exchanges within 15 days of your receipt of the item.
- Condition: Items must be unused, in their original packaging, with all tags and accompanying materials intact.
- Initiation: Returns begin with a personal conversation. Please contact our team to guide you through the process.
The Detailed Return & Exchange Process
Step 1: Initiate Your Request
Within the 15-day window, please email our Customer Experience team at [email protected]. To help us serve you efficiently, we recommend using the following template:
Dear Selvedge Outlet Team,
I would like to initiate a return/exchange for my recent order.
– Order Number: [Please provide]
– Name: [Your Full Name]
– Item(s) for Return/Exchange: [Product Name, SKU if available]
– Reason: [e.g., Size, Damage, Not as Described, Change of Mind]
– Preference: [Refund to original payment method / Exchange for (specify desired item/size)]
I confirm that the item(s) are unused, in their original packaging, with all tags and materials included.
Sincerely,
[Your Name]
Step 2: Authorization & Instructions
Within 1-2 business days, we will respond with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our fulfillment center. This ensures your return is tracked and processed correctly.
Step 3: Ship Your Return
Please ship the item(s) securely to the address provided in your instructions. We strongly recommend using a trackable and insured service.
Return Address:
Selvedge Outlet Returns
10202 Vista Dr
Cupertino, CA 95014
USA
The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product). Original shipping fees are non-refundable for change-of-mind returns.
Step 4: Inspection & Resolution
Once we receive and inspect your return (typically within 3-5 business days of arrival), we will notify you via email.
- For Refunds: We will process your refund immediately upon approval.
- For Exchanges: We will ship the replacement item as soon as possible. If the desired item is out of stock, we will contact you to discuss alternatives or issue a refund.
Refund Timeline & Method
We believe in closing the loop with the same care with which we open it.
- Timing: Once approved, refunds are processed to your original payment method within 5-10 business days.
- Method: The refund will be issued to the original form of payment used during checkout (Visa, MasterCard, JCB, or PayPal).
- Notification: You will receive an email confirmation once the refund has been initiated. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider’s policies.
Non-Returnable Items
In alignment with our commitment to curating meaningful and sometimes intimate collections, certain items are considered final sale to preserve their integrity and narrative value.
- Magazines & Books (Final Sale): All items from our MAGAZINES and BOOKS categories are non-returnable and non-refundable unless they arrive damaged or defective. This policy respects the nature of published works as consumable, experiential goods and protects the limited print runs often associated with our curated selection.
- Selvedge Goods: Our curated SELVEDGE GOODS (e.g., apparel, accessories) are eligible for return within the standard 15-day policy, provided they meet the condition requirements.
Damaged or Defective Items
If any item arrives damaged or defective, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund, including any shipping costs, with our sincere apologies.
For Our International Community
The core process remains the same for returns from outside the United States. However, please note:
- You are responsible for any return shipping costs, customs duties, or taxes incurred when sending the item back to the US.
- We cannot mark return packages as “gifts” or with a reduced value for customs purposes.
- Refunds will be issued in US Dollars (USD). The amount received in your local currency may vary slightly due to exchange rate fluctuations at the time of the refund.
Questions About Your Curated Order?
Our team is here to provide a thoughtful and personal response. We value the dialogue with our community.
Email: [email protected]
We strive to respond within 24-48 hours during business days.
This Shipping & Returns policy is part of our broader commitment to a considered and transparent relationship with the Selvedge Outlet community. It was last updated with care in May 2024.